I only use top quality Grooming products that I am 100% happy to use on my own beloved dogs.

Prices

I like to speak with you first to assess your needs, prices will depend in size and groom type, whether any extras are needed such as nail clippping or de-matting. However for guidance prices for a full groom start from £45 for a small breed and £50 for a medium dog.

Terms & Conditions

Pet Care

During the grooming process all care is taken to ensure the health of your pet is considered. Grooming by Suzy is not liable for any pre-existing conditions and problems found during grooming. Any advice given regarding health problems should be checked out by a vet.

De-matting

In the event of matted fur needing a clip down, the owner should be aware that irritation may occur from the shaving process. Due to matts sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that Grooming by Suzy shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted, and/or neglected coat. The owner agrees to pay all costs for the grooming of the dog including de-matting, whether or not the groomer is able to complete the job.

Aggressive Dogs

Grooming by Suzy reserves the right to refuse to groom any pet for the safety of the groomer and the dog. The owner agrees to inform Grooming by Suzy prior to grooming if the dog has bitten or has aggressive tendencies. The owner understands they will be held liable for all bites caused by their dog.

Conditions of Guarantees

Guarantee of service and any refunds, will only be considered if a customer's dog has been groomed at least 8 weeks prior to Grooming by Suzy service. This is so that the dogs coat is in good condition and free from any knots or matts as possible. Failure to maintain the coat could result in losing the shape of the breed.

Refusal of service

Grooming by Suzy has the right to refuse service for any reason that can include some of the following: Dog too heavy, heavily matted etc Grooming by Suzy does not groom large dogs, for health reasons.

Cancellations

Please understand- Groomers work hard, and your dogs grooming welfare is the main concern and also their livelihood, and they have bills to pay like everyone else, so we have to have the following policy in place to protect them from missed appointments.

Missed appointments of less than 48 hours notice will incur a fee of 50% of the standard grooming charge.

Cancellations with less than 24 hours notice given, or dog(s) or owner not in or not available, will incur a charge of 100% of fee - full charge.

Payments

Payments can be made mainly via cash or bank transfers or Credit/Debit card payments, but please check with Suzy at the time of booking.

Please make sure your dog has relieved itself prior to grooming.